LL
Welcome!
I’m a strategic communications leader focused on internal, executive and change communications.
I lead internal, executive and change communications that turn business priorities into clear communication, stronger leadership messaging and more consistent execution. That includes building internal communications functions from the ground up, establishing governance, shaping enterprise narratives and enabling leaders to communicate with clarity and consistency at scale.
What I Build
I build and lead communication structures, executive messaging and channel strategies that enable organizations to communicate clearly and execute consistently.
Areas of Expertise
Internal Communications
Communication strategies, channels and operating structures that align employees with priorities, strengthen organizational connection and support culture-building.
Business and Executive Communications
Messaging and communication support for leaders, including town halls, scripts, talking points and presentations tied to strategy and performance.
Change Management Communications
Communication approaches that inform, guide and enable people through change, driving alignment and adoption across the organization.
Employee Engagement & Culture
Content and channel strategies across internal platforms to improve reach, consistency and effectiveness.
Selected Impact
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Built internal communications functions and operating structures to reduce fragmentation, improve consistency and enable aligned execution.
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Defined enterprise priorities narrative and leadership talking points adopted across leadership communications, giving employees clearer direction and line of sight to priorities.
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Built the structure, channels and messaging for global transformation communications reaching 4K stakeholders, positioning an organization as a trusted business partner.
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Increased employee engagement from 76% to 89% by strengthening leadership communication, creating consistent channels and cadence, and delivering culture and intranet-led initiatives.
02 PORTFOLIO
My Work. See more >>
2013 - 2018
BUPA GLOBAL LATIN AMERICA
Sr. Regional Manager, Sales Learning & Development
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Designed and implemented regional sales training and communication strategies reaching 4,000 business partners and 200 sales employees.
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Served as editor-in-chief, aligning all sales enablement materials: e-learning, newsletters, infographics and videos, across 10 markets.
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Built digital channels and communication structures that expanded reach, increased engagement and strengthened brand awareness.
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Developed tone of voice guidelines and tools for executive and sales communication consistency.
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Created regional training and certification programs, achieving 98% satisfaction and effectiveness in training evaluations.
2004 - 2010
GIANT MULTIMEDIA SOLUTIONS
Co-owner, Marketing Communications Director
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Produced internal and external digital content for business clients: Websites, exhibit videos, employee videos, and corporate TV.
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Clients included: Alabama Power, BBVA Compass Bank, Vulcan Materials, Sony, University of Alabama Athletic Dpt., Birmingham Civil Rights Institute, ESPN.
2011 - 2014
BUPA GLOBAL LATIN AMERICA
Regional Manager, Internal Communications and Corporate Communications Specialist
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Advisor, Strategist, Editor-in-Chief and Brand Guardian.
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Led internal communication strategy and bilingual messaging across Latin America and the Caribbean, ensuring consistent global branding and alignment.
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Built and managed communication structures, engagement campaigns and multimedia content including newsletters, intranet and employee publications.
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Partnered with executives and key stakeholders to communicate change and develop crisis communication protocols.
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Created and implemented engagement programs and events that strengthened culture and collaboration.
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Increased employee engagement from 76% to 94%, positioning the region among the company’s highest-performing markets.
04 contact me
03 Experience
2024 - Present
Southeast Toyota Finance
(SETF/JM Family Enterprises) | Contract | Hybrid
Senior Lead, Communications & Engagement (OCM)
Enterprise Transformation & Internal Communications
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Led communications and engagement efforts supporting SETF's digital and organizational transformation while establishing the company's first centralized internal communications function. Built the governance, communication frameworks, leadership support structures and digital communication ecosystem needed to strengthen enterprise alignment, leadership visibility and communication effectiveness.
2018 - Present
AKIVA DMC
Startegic Communications & Digital Marketing Consultant
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Helping organizations strengthen alignment, engagement and execution through executive communications, internal communications, change communications and communication governance.
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Selected Clients: DHL Global Procurement, Primary Bar Management Group, Table 14 Bar & Restaurant and independent professional services firms.
2022 - 2022
DHL
Global Communications Expert
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Assessed communication needs and designed a global business communications capability supporting a transformation impacting more than 4,000 stakeholders worldwide. Established the communication structures, governance, channels and content ecosystem that positioned Procurement as a trusted business partner and enabled coordinated communication across regions and functions.
2013 - 2018
BUPA GLOBAL LATIN AMERICA
Sr. Regional Manager, Sales Learning & Development
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Established Bupa Global Latin America's Sales Learning & Development function and served as strategic sales enablement and communications advisor across 10 international markets. Developed product launch, learning and executive communication strategies that helped sales teams and more than 4,000 partners position and sell global products through market-specific, customer-centered narratives.
2011 - 2014
BUPA GLOBAL LATIN AMERICA
Regional Manager, Internal Communications and Corporate Communications Specialist
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Established Bupa Global Latin America's Internal Communications function, creating the strategy, governance, communication channels and leadership communications framework needed to connect employees to business priorities across multiple markets. Partnered with senior leaders to strengthen organizational alignment, employee engagement and change readiness while leading culture and engagement initiatives reaching 15,500 participants across 15 countries.
2011 - 2014
BUPA LATIN AMERICA
Corporate Communications Specialist
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Established Bupa Latin America's Corporate Communications function, creating the communication strategies, standards and engagement programs needed to align regional business priorities with global objectives. Also created and led the Corporate Culture Committee, helping strengthen employee engagement, leadership visibility and organizational connection across the regional headquarters.
2004 - 2010
GIANT MULTIMEDIA SOLUTIONS
Co-owner, Marketing & Communications
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Co-founded a multimedia communications company producing websites, exhibit videos, employee videos and corporate television content for organizations including Alabama Power, BBVA Compass Bank, Vulcan Materials, Sony, the University of Alabama Athletic Department, the Birmingham Civil Rights Institute and ESPN.
